East Grinstead, West Sussex, RH19, UK

Support

Our FAQs should answer most of your questions.
If you need additional help:
– check out the user guides in the ‘Me’ section of the app or
– submit your question directly to us on the form below

Check if there is a solid blue light – this shows the device is connected to the network. Also confirm that your router is on and in signal. If this doesn’t work, reset your device and add it again.

The reset only resets the network configuration not the app. Remove the device from the app by clicking on the device and choosing ‘Remove Device’. You can find this option in the device options in the top right hand corner.

Remove devices from the app then add them back onto the app whilst connected to the new router.

Check the card is the right way round and is formatted to FAT32. We recommend inserting the Micro SD card when the power is off.

Confirm that the app is still running on your mobile device – Background App Refresh should be on.

  •     Ensure that notification settings are on in the app screen under settings
  •     Also check that Motion and Sound is activated on the device settings

Have a question or need support. Fill in your details below and we will get back to you.

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